Guarantee & Refund Policy

At Traveling Tranquilo, we value you as a customer and will always do our best to ensure your satisfaction.  Please read over the below to ensure you understand our Guarantee and Returns & Refunds Policy.  As always, please shoot us an email at info@travelingtranquilo.com with questions!

Guarantee Policy

We stand by the products we sell, and want you to rest assured when purchasing through us.  

We offer a lifetime warranty to the original purchaser of any product through our store against manufacturing defect.  This warranty does not cover damage caused by negligence, abuse, improper care, accidents, or decrease in useful life.

To make a claim, please contact info@travelingtranquilo.com.  Please include your name, order number, and proof of purchase.  Upon review, we will issue further instructions.  Do not contact the manufacturer.

Returns & Refunds

You have 30 days from date of purchase to return any unused items with proof of purchase.  No questions asked, just cover the shipping.

If you received a defective product, please see the Guarantee Policy above.

To be considered unused, your item must be in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

To start the return process, please contact info@travelingtranquilo.com.  Please include your name, order number, and proof of purchase.  Upon review, we will issue further instructions.